Shipping Policy

Last updated: September 22, 2026

Thank you for shopping with Chosen Lane. We want customers to know what to expect from the moment an order is placed until it reaches the delivery address.

Free Standard Shipping

Chosen Lane currently offers free standard shipping on store orders unless a different shipping charge or condition is clearly shown at checkout for a specific destination, item, or service. Express or expedited shipping, when available, may carry an additional charge displayed before purchase.

Processing and Dispatch

Our goal is next-business-day dispatch. Most orders are processed, prepared, and shipped within 1 business day after payment has been successfully authorized and the order has passed any required verification.

Business days generally exclude weekends and recognized holidays. High-volume periods, product availability, security verification, severe weather, carrier disruptions, holidays, or other circumstances outside our reasonable control may extend processing time.

Estimated Delivery

For most standard-shipping orders, delivery is generally estimated at approximately 7–12 business days after dispatch. This is an estimate rather than a guaranteed arrival date. Actual delivery time can vary by destination, carrier, customs, weather, local conditions, and other events outside our control.

If a different estimate is shown on a product page, at checkout, in an order confirmation, or in tracking information, that more specific estimate should be treated as the current estimate for that shipment.

Express Shipping

Express or expedited service may be available for eligible products and destinations. Where offered, the price and estimated timing will be shown at checkout. Express service does not eliminate processing, payment verification, customs, weather, or carrier delays.

Tracking

When tracking information is available, it will be sent to the email address supplied with the order. Tracking can take time to update after a label is created, a carrier receives the package, or a package is transferred between shipping partners.

For tracking help, email support@chosenlane.com with your order number.

Multiple Packages

Some orders may be fulfilled from more than one location and may arrive in separate packages. Split shipments can have different tracking numbers and delivery dates.

Address Accuracy

Please review the shipping address carefully before checkout. Customers are responsible for providing a complete and accurate delivery address, including apartment, unit, suite, building, or access information where applicable.

If you discover an error, contact support@chosenlane.com immediately. We will make a reasonable effort to help before fulfillment, but address changes are not guaranteed after processing or carrier handoff.

Returned, Refused, or Undeliverable Packages

If a shipment is returned because of an incorrect or incomplete address, refusal, repeated failed delivery attempts, or another issue attributable to the delivery information provided at checkout, additional shipping costs may apply before reshipment where permitted by law.

International Shipping

Chosen Lane may ship internationally to destinations available at checkout. International delivery can take longer because of customs, inspections, local carriers, holidays, regulatory requirements, or destination-specific conditions.

Import duties, VAT, taxes, brokerage fees, customs charges, or similar government-imposed costs may apply. Unless expressly included at checkout, those charges are the customer's responsibility and are separate from free standard shipping.

Carrier and External Delays

Once a package is with the carrier, transportation is subject to the carrier's network. Severe weather, natural disasters, transportation interruptions, peak-season volume, customs delays, labor actions, public emergencies, or other events outside our control can affect delivery.

Packages Marked Delivered

If tracking shows “delivered” but you cannot find the package, check the delivery area, household members, neighbors, building staff, parcel lockers, and the carrier. If it remains missing, email support@chosenlane.com with the order number and tracking information so we can review the situation.

Lost or Unusually Delayed Packages

If tracking stops updating for an unusual period or the package appears lost in transit, contact us. We may ask you to confirm the delivery address and related information so we can investigate with the carrier or fulfillment partner. Depending on the facts, an appropriate resolution may include continued investigation, replacement, or another remedy consistent with our Refund & Returns Policy and applicable law.

Damaged or Incorrect Items

If an order arrives damaged, defective, incomplete, or incorrect, contact support@chosenlane.com promptly. Include your order number and clear photos or video of the item and packaging when reasonably possible.

Order Changes and Cancellations

We process orders quickly, so requested changes or cancellations are not guaranteed after purchase. Contact us immediately. If the order has already been processed or shipped, the return procedure may apply.

A Thank-You From Chosen Lane

As a thank-you for visiting Chosen Lane, use code CHOSEN10 for 10% off an eligible future order. Promotional terms, exclusions, and availability shown at checkout apply.

Questions? Email support@chosenlane.com.