Frequently Asked Questions
Chosen Lane Frequently Asked Questions
What is Chosen Lane?
Chosen Lane is an online store created around thoughtfully selected finds for home, lifestyle, wellness, pets, travel, and everyday life. The goal is to focus on products that feel useful, enjoyable, practical, or worth discovering rather than simply filling the store with random items.
Do you offer free shipping?
Yes. Chosen Lane currently offers free standard shipping on store orders unless a different shipping condition is clearly shown at checkout for a particular destination or service. Express or expedited options, when available, may cost extra.
How quickly do orders ship?
Our goal is next-business-day dispatch. Most orders are processed and shipped within 1 business day after successful payment and any required order verification.
How long does delivery take?
For most standard-shipping orders, delivery is generally estimated at approximately 7–12 business days after dispatch. Delivery times are estimates and can be affected by carrier delays, weather, holidays, customs, local delivery conditions, or other events outside our control.
Will I receive tracking?
When tracking information is available, it will be sent to the email address provided with the order. Tracking can sometimes take time to update after a label is created or a package changes carriers.
Do you ship internationally?
International shipping is available to destinations supported at checkout. International shipments may take longer and can be subject to customs duties, taxes, brokerage fees, or other destination-specific charges that are not part of free standard shipping unless expressly stated otherwise.
What if I entered the wrong shipping address?
Email support@chosenlane.com immediately. We will make a reasonable effort to update the address before fulfillment, but we cannot guarantee changes after an order has entered processing or been transferred to a carrier.
What if my order arrives damaged or incorrect?
Contact support@chosenlane.com as soon as possible with your order number and clear photos or video of the item, packaging, and issue when practical. Documentation helps us verify the problem and resolve it more quickly.
Do you accept returns?
Yes. Unless a product page states a different legally permitted condition, return requests may generally be submitted within 30 days of delivery. Standard return conditions apply. Please review our Refund & Returns page before sending anything back.
What happens with a damaged or defective product?
Our goal is to make it right. Depending on the situation, availability, and applicable law, the resolution may include a replacement, refund, store credit, replacement part, or another reasonable solution. For a confirmed damaged, defective, or incorrect item, a replacement is often the fastest practical resolution when one is available.
Do I need to send a damaged item back?
Not always. We may first ask for photos or video so we can understand the issue. If a return is required, we will send you the correct return instructions. Do not send a product to an address from the original shipping label unless we specifically instruct you to do so.
Can I cancel or change an order?
Contact us as quickly as possible. Because orders can enter processing quickly, changes and cancellations are not guaranteed after purchase. If the order has already shipped, the return process may apply instead.
Can discount codes be added after checkout?
Discount codes should be entered during checkout. They generally cannot be added retroactively after an order has been completed unless Chosen Lane specifically agrees to do so.
What is CHOSEN10?
CHOSEN10 is a customer-appreciation code for 10% off eligible purchases. Eligibility, exclusions, availability, and any combination restrictions shown at checkout apply.
How do I contact Chosen Lane?
Email support@chosenlane.com. For order questions, include your order number and the email address used at checkout.
A Thank-You From Chosen Lane
As a thank-you for visiting Chosen Lane, use code CHOSEN10 for 10% off an eligible future order. Promotional terms, exclusions, and availability shown at checkout apply.
Questions? Email support@chosenlane.com.