Order Changes & Cancellations

Order Changes & Cancellations

Chosen Lane begins processing orders quickly so we can get them moving toward shipment. If you need to change or cancel an order, email support@chosenlane.com as soon as possible.

Can I cancel an order?

We will make a reasonable effort to cancel an order before fulfillment begins. Cancellation is not guaranteed once the order has entered processing, been sent to a fulfillment partner, or been shipped.

If an order can no longer be cancelled, you may need to wait for delivery and follow the applicable return procedure.

Can I change my shipping address?

Contact us immediately with the order number and correct address. If the order has not entered fulfillment, we may be able to update it. Once a package has been transferred to a carrier, address changes or rerouting may not be possible.

Can I change the product, size, color, or quantity?

If fulfillment has not started, we may be able to help. If the change affects price, inventory, or payment authorization, cancellation and a new order may be required.

What if I placed a duplicate order?

Email us immediately. If we can identify the duplicate before fulfillment, we will make a reasonable effort to cancel the extra order.

What if my order has already shipped?

Once shipped, changes and cancellations generally cannot be guaranteed. Review the Shipping Policy and Refund & Returns Policy for available next steps.

Can you apply a discount after checkout?

Discount codes should be entered during checkout. They generally cannot be applied retroactively unless Chosen Lane specifically agrees to an exception.

A Thank-You From Chosen Lane

As a thank-you for visiting Chosen Lane, use code CHOSEN10 for 10% off an eligible future order. Promotional terms, exclusions, and availability shown at checkout apply.

Questions? Email support@chosenlane.com.